Archived Data Techniques Forums

We just found that the FAXMAN JR can't detect installed fax modems in windows small business server 2003, with the GATEWAY DATA FAX MODEM and the U.S. Robotics USB Fax Modem( both the "C:\Program Files\FaxManJr\Samples\VB.Net\bin\release\JrNetTest.exe" and "C:\Program Files\FaxManJr\Samples\VB6\VB6FaxJr.exe" has been tested), but they work perfectly fine in Windows XP.

Any advice? Thank you!

If FaxMan Cannot Detect a Modem either:

A. Some other process has the port Open.  Look for any running app or Service (such as the Telephony Service or the RAS Service) that might have the port open, and disable this service.

or

B. The port was left in a bad state and cannot be opened.  For external modems, power the modem off, count to 10, repower the device.  For internal modems you must reboot the machine in order to guarantee a reset.

Hyperterminal Test - After doing the above, try this:

Open Hyperterminal
1st Dialog: Give the session some name: "foo"
2nd Dialog: Connect using the COM port NOT the modem name
3rd Dialog: Accept all the default settings.
Once you are in the terminal window, type "AT" and hit ENTER.

Do you get an OK back?  If so, the FaxMan should be able to detect and use this port.  If not, review A. and B. above.

Thank you for your prompt reply. I had tried that before, but no luck.

and then I installed the Windows fax service,  it just works fine. Any other advice?