Archived Data Techniques Forums

We've been seeing a rash of customers lately getting "Bad Import File" when sending a fax.  The customers are using stored fax files (*.FMF) on a network "My Documents" folder.  I've finally narrowed it down to running FaxMan4.exe as a service.

 I tested this with the C# sample app, simply adding a file from my M:\Faxes folder.
1. FaxMan4.exe runs as a Local Service, uncheck Interact with Desktop:  FAILS
2. FaxMan4.exe runs as a Local Service, check Interact with Desktop:  FAILS
3. FaxMan4.exe runs as a user: FAILS
4. FaxMan4.exe does not run as a service, but is started from the installation folder:  SUCCESS.

All of these are with the exact same file, from my M: and I've verified it's a good format.

Duane

Hi,

It sounds like the account you are running faxman under as a service doesnt have network permissions. Note the LocalSystem account  only has local permissions.

Try running it as a service with a user account that you know has network permissions and that should clear it up.

If you read my post correctly, item #3 specifies I logged on as a User.  To be clear, this user was me, with my logon credentials, with access to my network drive.  It still does NOT work.