Archived Data Techniques Forums

Unable to Train with Remote System

How do we correct this kind of error?  We can receive fax but can't send.

Modem is Aopen FM56-EXV (external/serialport)

Faxman 4.04.05

Hi,

You'll need to send us a FaxMan debug log of the failed attempts to send to that number. 

To create a FaxMan Debug Log:
1.If the Faxman Server (faxman4.exe) is running, shut it down.
2. Go to Start - Run:
3. Type in: faxman4.exe /d <<enter>>, Right click on the FaxMan Globe and select Show Debug.
4. When the FaxMan Debug Interface appears, click the Command button that says "LogFile"
5. Give the file a name, and note where you are saving it to.
6. Allow FaxMan to Send/Receive until you feel the error has been duplicated.
7. Shut down the FaxMan Server and send me the that log file as well as the Port<xx>.log files in the same directory as the faxman4.exe file.

 Here's the Debug log:

 Client Subscribed(ID = Global\169328-0)
Opening image: C:\Program Files\FaxMan4\Samples\VB6\Fax2.fmf
Pages in File: 1
1 Total Pages in FaxID 0
Scheduled Fax (dwID = 1)
Fax on port 1 is Class 1
Fax queued successfully
Fax on port 1 is Class 1
Fax queued successfully
Fax on port 1 is Class 1
Fax queued successfully

Here's the port log.

 Class 1 - Built on Jun 30 2008
-->> AT


-->> AT&FE0V1&C1&D2S0=0


-->> ATE0

-->> AT+FCLASS=1

-->> AT+FRM=?

CommPort::GetChar - Cancel!
Exiting Fax Script
Entering IntiFaxFile
IntiFaxFile: File C:\Program Files\FaxMan4\Samples\VB6\Fax2.fmf
IntiFaxFile: Pages 1
IntiFaxFile: pData->nPages = 1
IntiFaxFile: nTotalPages = 1
IntiFaxFile: CoverPage =
IntiFaxFile: After Adding cover nTotalPages = 1
1 Pages
Class 1 - Built on Jun 30 2008
-->> AT


-->> AT&FE0V1&C1&D2S0=0


-->> ATE0

-->> AT+FCLASS=1

-->> AT+FTM=?

-->> ATDT7861522

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Received a NSF Frame
Final Frame
Enter rxHDLCblk with Frame type = 4
Found Match in rxHDLCblock
Exit rxblk
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Received a CSI Frame
Final Frame
Enter rxHDLCblk with Frame type = 2
Found Match in rxHDLCblock
Exit rxblk
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Received a DIS Frame with Caps = 0x77 0x15
Supports 2400 Baud
Supports 4800 Baud
Supports 7200 Baud
Supports 9600 Baud
Supports 7200 Baud
Supports 9600 Baud
Supports 12000 Baud
Supports 14400 Baud
Min Chars/Line: 18
Final Frame
Enter rxHDLCblk with Frame type = 1
Found Match in rxHDLCblock
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FTS=20

Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FTH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Sending TSI/CSI Frame
Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Sending DCS Frame w/Params = 46, 11
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FTS=8

-->> AT+FTM=145

Enter rxblk: CONNECT
    rxblk match: CONNECT
Sending TCF Frame
Exit rxblk
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Received a CFR Frame
Final Frame
Enter rxHDLCblk with Frame type = 21
Found Match in rxHDLCblock
Exit rxblk
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
PageSize = 26925 bytes
No Skip or Repeat
-->> AT+FTM=146

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Banner = 420 bytes
Got 12 Rx chars


Got 12 Rx chars


Recvd Data during Data TX
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FTH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Sending EOP Frame
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter Timeout Handler
-->> g

-->> AT+FTH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Sending EOP Frame
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter Timeout Handler
-->> g

-->> AT+FTH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Sending EOP Frame
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter Timeout Handler
-->> g

Hangup Subroutine
-->> ATH0

Exiting Processs with Error: 23 in State 33
Exiting Fax Script
Class 1 - Built on Jun 30 2008
-->> AT


-->> AT&FE0V1&C1&D2S0=0


-->> ATE0

-->> AT+FCLASS=1

-->> AT+FRM=?

CommPort::GetChar - Cancel!
Exiting Fax Script
Entering IntiFaxFile
IntiFaxFile: File C:\Program Files\FaxMan4\Samples\VB6\Fax2.fmf
IntiFaxFile: Pages 1
IntiFaxFile: pData->nPages = 1
IntiFaxFile: nTotalPages = 1
IntiFaxFile: CoverPage =
IntiFaxFile: After Adding cover nTotalPages = 1
1 Pages
Class 1 - Built on Jun 30 2008
-->> AT


-->> AT&FE0V1&C1&D2S0=0


-->> ATE0

-->> AT+FCLASS=1

-->> AT+FTM=?

-->> ATDT7861522

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Received a NSF Frame
Final Frame
Enter rxHDLCblk with Frame type = 4
Found Match in rxHDLCblock
Exit rxblk
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Received a CSI Frame
Final Frame
Enter rxHDLCblk with Frame type = 2
Found Match in rxHDLCblock
Exit rxblk
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Received a DIS Frame with Caps = 0x77 0x15
Supports 2400 Baud
Supports 4800 Baud
Supports 7200 Baud
Supports 9600 Baud
Supports 7200 Baud
Supports 9600 Baud
Supports 12000 Baud
Supports 14400 Baud
Min Chars/Line: 18
Final Frame
Enter rxHDLCblk with Frame type = 1
Found Match in rxHDLCblock
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FTS=20

Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FTH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Sending TSI/CSI Frame
Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Sending DCS Frame w/Params = 46, 11
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FTS=8

-->> AT+FTM=145

Enter rxblk: CONNECT
    rxblk match: CONNECT
Sending TCF Frame
Exit rxblk
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Received a FTT Frame
Final Frame
Enter rxHDLCblk with Frame type = 22
Found Match in rxHDLCblock
-->> AT+FTS=20

Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FTH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Sending TSI/CSI Frame
Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Sending DCS Frame w/Params = 56, 11
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FTS=8

-->> AT+FTM=121

Enter rxblk: CONNECT
    rxblk match: CONNECT
Sending TCF Frame
Exit rxblk
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Received a CFR Frame
Final Frame
Enter rxHDLCblk with Frame type = 21
Found Match in rxHDLCblock
Exit rxblk
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
PageSize = 26925 bytes
No Skip or Repeat
-->> AT+FTM=122

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Banner = 422 bytes
Got 14 Rx chars


Got 14 Rx chars


Recvd Data during Data TX
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FTH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Sending EOP Frame
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter Timeout Handler
-->> g

-->> AT+FTH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Sending EOP Frame
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter Timeout Handler
-->> g

-->> AT+FTH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Sending EOP Frame
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter Timeout Handler
-->> g

Hangup Subroutine
-->> ATH0

Exiting Processs with Error: 23 in State 33
Exiting Fax Script
Class 1 - Built on Jun 30 2008
-->> AT


-->> AT&FE0V1&C1&D2S0=0


-->> ATE0

-->> AT+FCLASS=1

-->> AT+FRM=?

CommPort::GetChar - Cancel!
Exiting Fax Script
Entering IntiFaxFile
IntiFaxFile: File C:\Program Files\FaxMan4\Samples\VB6\Fax2.fmf
IntiFaxFile: Pages 1
IntiFaxFile: pData->nPages = 1
IntiFaxFile: nTotalPages = 1
IntiFaxFile: CoverPage =
IntiFaxFile: After Adding cover nTotalPages = 1
1 Pages
Class 1 - Built on Jun 30 2008
-->> AT


-->> AT&FE0V1&C1&D2S0=0


-->> ATE0

-->> AT+FCLASS=1

-->> AT+FTM=?

-->> ATDT7861522

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Received a NSF Frame
Final Frame
Enter rxHDLCblk with Frame type = 4
Found Match in rxHDLCblock
Exit rxblk
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Received a CSI Frame
Final Frame
Enter rxHDLCblk with Frame type = 2
Found Match in rxHDLCblock
Exit rxblk
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Received a DIS Frame with Caps = 0x77 0x15
Supports 2400 Baud
Supports 4800 Baud
Supports 7200 Baud
Supports 9600 Baud
Supports 7200 Baud
Supports 9600 Baud
Supports 12000 Baud
Supports 14400 Baud
Min Chars/Line: 18
Final Frame
Enter rxHDLCblk with Frame type = 1
Found Match in rxHDLCblock
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FTS=20

Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FTH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Sending TSI/CSI Frame
Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Sending DCS Frame w/Params = 46, 11
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FTS=8

-->> AT+FTM=145

Enter rxblk: CONNECT
    rxblk match: CONNECT
Sending TCF Frame
Exit rxblk
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Received a CFR Frame
Final Frame
Enter rxHDLCblk with Frame type = 21
Found Match in rxHDLCblock
Exit rxblk
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
PageSize = 26925 bytes
No Skip or Repeat
-->> AT+FTM=146

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Banner = 420 bytes
Got 12 Rx chars


Got 12 Rx chars


Recvd Data during Data TX
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Binary discarded
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FTH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Sending EOP Frame
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter Timeout Handler
-->> g

-->> AT+FTH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Sending EOP Frame
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter Timeout Handler
-->> g

-->> AT+FTH=3

Enter rxblk: CONNECT
    rxblk match: CONNECT
Exit rxblk
Sending EOP Frame
Enter rxblk: OK
    rxblk match: OK
Exit rxblk
-->> AT+FRH=3

Enter Timeout Handler
-->> g

Hangup Subroutine
-->> ATH0

Exiting Processs with Error: 23 in State 33
Exiting Fax Script
Class 1 - Built on Jun 30 2008
-->> AT


-->> AT&FE0V1&C1&D2S0=0


-->> ATE0

-->> AT+FCLASS=1

-->> AT+FRM=?

Hi,

The log actually shows a No Response to MPS or EOP error indicating we sent the page data but then didnt get a response.

I would suggest you email us at support@data-tech.com with your serial # and request the V 4.6 release candidate. It has some changes to help eliminate these types of issues.

 Thank you for the response.  Email sent for version request.